Privacy & Policy

When you book a tour or activity with Achkid Tours, we collect information you voluntarily provide, including your full name, email address, phone number, and the number of guests in your party. This information is necessary to process and confirm your booking.

We collect details about the services you book, including tour names, dates, and preferences. We do not store full credit card numbers; payment processing is handled by secure third-party providers.

If you contact us via email, WhatsApp, or our contact form, we retain those communications to provide better customer service and resolve any issues.

We may collect anonymized technical information about how you use our website, including pages visited, time spent on pages, and browser type. This helps us improve your experience.

Your personal information is primarily used to confirm bookings, coordinate pickup arrangements, send booking confirmations, and provide you with the services you have requested.

We use your contact details to respond to inquiries, resolve issues, and provide assistance before, during, and after your tour experience.

Aggregated and anonymized data helps us understand which tours are most popular, improve our website, and tailor our offerings to better suit traveler preferences.

In certain circumstances, we may be required to use or disclose your information to comply with Moroccan law or respond to legitimate legal requests.

Achkid Tours does not sell, trade, or rent your personal information to third parties for marketing purposes. Your data is yours.

To fulfill your bookings, we may share necessary details (e.g., name and contact number) with local guides, drivers, or activity partners who are part of delivering your experience. These partners are bound to confidentiality.

We use trusted third-party services for hosting, analytics, and booking management. These providers access only the data necessary to perform their specific functions.

We implement industry-standard security measures including HTTPS encryption, secure database storage, and access controls to protect your personal information from unauthorized access, disclosure, or loss.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records may be kept for up to 3 years for accounting and legal purposes.

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals in accordance with applicable laws.

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate or incomplete.

You may request that we delete your personal information, subject to any legal obligations we have to retain certain records.

You have the right to object to or request restriction of certain types of data processing. We will respond to such requests within a reasonable timeframe.

To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond within 30 days.